Insights · Value and premium

The hidden cost of cheap cover – paid at claim time

This article isn't a defence of expensive insurance – it's an honest account of what a strikingly low premium is actually made of. Pricing insurance isn't magic: if one quote is noticeably cheaper than the rest, there's a reason for it. The good news is that the reasons can be understood, and some of them are perfectly acceptable – you just need to know what you're buying.

In short:
  • A strikingly low premium typically rests on four things: a low sum insured, a high deductible, a narrow scope of cover, or low limits.
  • None of these are deception – they're simply what the policy contains. The only question is whether you chose them consciously.
  • Expensive isn't what makes a policy good – the right fit is, and sometimes the cheaper quote is actually the one with better substance.

What makes up a low premium?

The premium is roughly proportional to the risk being taken on – if the premium is small, the insurer is taking on less risk somewhere. There are four typical sources: the sum insured is below the real value; the deductible is high; the scope of cover is narrow – liability, home assistance, or a particular type of claim may be missing, for instance; and limits are low – the loss is covered on paper, but only up to a small amount per event. A fifth possibility is a settlement method based on depreciated value.

Every one of these is legitimate and can be understood – the problem only arises if you don't know about them.

Where does the bill actually land?

At claim time. A low sum insured can lead to proportional settlement – for a home insured at half its value, only half the damage may be settled. A high deductible leaves you carrying most small and medium losses yourself. A narrow scope of cover means certain losses simply aren't insured events at all – situations like this are covered in our article on common claim rejections. A low limit is the “settled, but only a little” case.

That's how the hidden cost adds up: whatever was saved on the premium can turn up at claim time, all at once – at the worst possible moment.

Expensive isn't better – the right fit is

The opposite would be just as wrong: a high premium isn't a virtue in itself, and the market regularly offers a cheaper quote with better substance – sometimes simply because that particular insurer happens to price your building type more favourably. So the choice isn't a matter of faith in price, it's a matter of comparison: the same sums insured, deductibles, covers and limits need to be set side by side, to see what each quote actually delivers (price vs. substance).

If the substance is identical, a lower premium is pure gain. If the substance differs – that's where the real decision begins.

How to shop wisely

First step: make visible what you'd actually be buying. We turn the quotes into a table broken down by sum insured, deductible, cover and limits – as your broker, we do this work for you, with plain-language notes. Second: don't drop your existing, cheap policy out of reflex either – first check when switching pays off, and when it doesn't. Third: if a quote is cheap for an acceptable reason – say, you deliberately chose a higher deductible – that's fine: it's no longer a hidden cost, it's your decision.

The goal isn't the smallest number, it's making sure the policy does its job at claim time – and that's something you set up before signing, not after.

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This article is for information purposes only; it contains general information and does not constitute an offer or insurance advice. The exact content of insurance contracts is defined by the insurers' terms and conditions in force.

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